Frequently Asked Questions
Not answering your particular question? Please contact us, we'd love to help.
Monthly
Yearly
For new businesses and startups looking to run a smooth, efficient operation
/month per user
Includes:
Unlimited courses & products
Online shop with Apple Pay & Google Pay
Marketing & sales pipeline
Helpdesk & tickets
Customer portal
14-day money back gurarantee†
Standard email support
For established, ambitious businesses looking to grow and streamline admin
/month per user
Everything in starter, plus:
Flexible payment methods like bank transfers and direct debits
Advanced automation features like credits, invoice scheduling and automated renewals
Website integration, analytics and custom domain
Instructor portal access - 5 licenses per user2
Extended 90-day money back guarantee†
Dedicated account manager
First day of onboarding free
Priority email & phone support
Unlimited free read-only users
For business with high volume, compliance or complex needs
/Yearly
Bespoke for you, including:
Volume pricing
Bespoke support & SLAs
Dedicated infrastructure
Customised data migration
Onboarding Setup & Support
£295 / half day
First day free
Custom
Emails
1,000 emails included /user /month
Extra @ £2 per 1000 emails
5,000 emails included /user /month
Extra @ £2 per 1000 emails
Custom
SMS
£25 per 500 segment
Variable phone number pricing
£25 per 500 segment
Variable phone number pricing
Custom
Web Analytics
n/a
10,000 page views /user /month
Extra @ £4 per 10k page views
Custom
Storage
25GB /user
£40 for each 100 GB over
200GB /user
£40 for each 100 GB over
Custom
Onboarding Setup & Support
First day free
First day free
Custom
Emails
5,000 emails included /user /month
Extra @ £2 per 1000 emails
5,000 emails included /user /month
Extra @ £2 per 1000 emails
Custom
SMS
£25 per 500 segment
Variable phone number pricing
£25 per 500 segment
Variable phone number pricing
Custom
Web Analytics
10,000 page views /user /month
Extra @ $4 per 10k page views
10,000 page views /user /month
Extra @ £4 per 10k page views
Custom
Storage
200GB /user
£40 for each 100 GB over
200GB /user
£40 for each 100 GB over
Custom
Not answering your particular question? Please contact us, we'd love to help.
Can we change packages or cancel whenever we want?
Yes, you can upgrade or add user licenses any time.
Yes, you can downgrade any time as long as your usage is below the thresholds.
Yes, you can cancel any time, no questions asked.
Do you offer a free trial?
We provide a completely separate test mode account that you can use alongside your live account for testing the system and trialing out features in a safe environment.
What's a read-only user?
On the professional plan, you can add as many read-only users as you like for free. These users can access most of the operational parts of system (i.e. not things like settings) as well as view the standard reports.
How much does payment processing cost?
We use Stripe to securely process all payments. Stripe charges a standard processing fee of 1.5% + 20p per successful card transaction. This fee applies to most credit and debit card payments. Stripe also supports alternative payment methods such as Apple Pay, Google Pay, and bank transfers, which may have different processing fees. These options are seamlessly integrated and help provide flexibility for users while maintaining the same level of security and compliance.