Swiftlier
Support

Deliver exceptional customer service

Swiftlier brings together a joined-up helpdesk, education-aware CRM, and self-service portal — so your team can resolve enquiries faster and your students and parents always feel supported

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Support features

No query left behind

Providing educational experiences for children and adults is rewarding but the needs of students, parents and instructors can become overwhelming.

We've designed Swiftlier to help alleviate that pressure:

  • A centralised helpdesk with complete customer context on every ticket
  • A customer/student portal that helps them solve their problems on their own
  • Personalised outbound emails and SMS easily targeted to your intended audience
  • Inbound sales enquiries via a modern pipeline management tool
  • Smart search across your entire customer base in seconds

Stay on top of every request

The Swiftlier helpdesk integrates with your customer support channels and enables your staff to manage support tickets end-to-end

Helpdesk Ticketing

Ensure no enquiry gets lost. Assign, escalate, and track support tickets with workflows that give your team full visibility of what's open and what needs action.

Customer Context

Get the background on a customer right next to their email or SMS and quickly resolve their enquires using in-context actions

Swiftlier responses

With notifications built-in, respond to tickets as they arrive and get notified when your tickets are updated

Picture of the Swiftlier helpdesk

Let customers support themselves

With the Swiftlier customer portal you automatically provide parents and students with the information they need to stay on top of their education

  • Access to all their key documents, like invoices, receipts, exam results, assignment feedback and more
  • Publish course welcome packs and information targeted at their courses
  • Let them manage their information and key contacts with full audit visibility
  • Let them use credit balances through your online shop without intervention
  • Provide always up-to-date calendars for the students or across their entire family
Customer Portal orders and invoices
Teenager on megaphone

Simple communications at scale

Sometimes you need to let people know about a change. The Swiftlier bulk messaging tools make targeting the right people, crafting the content and sending simple

  • Message classes directly or use filters to target exactly those people that need to know
  • Build personalised emails or text messages, using built-in variables and either plain text or WYSIWYG editors
  • Built-in delivery and click tracking lets you know who's not seen your message
  • Replies are automatically integrated in to the helpdesk and customer account

Easy enrolment enquiries

Provide enrolment support, from enquiries to auditions, with modern pipeline management

  • Separate sales enquiries from support requests with tools to support multiple teams and workflows
  • Offer concierge booking services, by building orders for customers and sending simple payment links
  • Customise your pipeline to support how you work, with tags, filtering and collaboration built-in
Swiftlier HQ sales pipeline
"An innovative company, who worked extremely hard to understand our unique business requirements and deliver a bespoke system that is functional and robust."

Tammy Huxley

Training and Development, Arla

Ready to delight your community?

Give your support team the tools to resolve enquiries faster, and give families the self-service experience they expect.

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