Streamline customer service with the unified helpdesk and CRM, enabling you to quickly respond to customers with the right information at the right time.
At a glance customer information for building context
Simplified team collaboration with workflow and team comments
Quicker resolution with easy access to the rest of Swiftlier
Take bookings and payments in-person or over the phone with Swiftlier ePOS solution. Alternatively, set up a basket on behalf of a customer and send a payment link with a payment plan.
PCI-DSS compliant in-person and MOTO payments
Build bespoke lesson plans for 1 to 1 or group classes
Embeddable website widgets or a fully integrated shop, Swiftlier provides all the tools you need to market, sell and serve your customers online
Features
Smart search for your customers
Help your customers easily find the courses that matter to them. Whether it 's pre-booked classes, tuition or exploring your talented pool of teachers, Swiftlier has a customisable component for your website
Semantic search powered by AI
Supports pre-booked classes as well as bespoke bookings (like private tuition)
Customisable widgets let you pick branding and even pre-set filters for re-use across your website
Let customers pay when they want, how they want. Apple Pay and Google Pay enable 1-click payments across Swiftlier, minimising eCommerce abandonments and delighting your customers
Semantic search powered by AI
Supports pre-booked classes as well as bespoke bookings (like private tuition)
Customisable widgets let you pick branding and even pre-set filters for re-use across your website
Swiftlier forms let you embed a contact us form in your website that lands straight in to your helpdesk. Integrated email list management makes growing your email list a doddle
Contact us form integrated in to your Swiftlier helpdesk
Newsletter sign up form for collecting email addresses
Marketing opt-in integrated with your checkout to maximise sign ups
Online accounts for customers and students with access to all their details
Features
Customer service in their pocket
The Swiftlier customer portal allows your customers to manage their own data, keeping an eye on their bookings, calendar and finances, and making sure that you have all the data you need to implement appropriate sagfeguarding
Customisable branding, domain and works across mobile and desktop
Understands relationships between customers, parents and students
Provides a first port of call for resolving issues as a customer
The customer portal, alongside automated reminders, provides a guided and intuitive process for customers and students to provide all the data that you need to ensure a successful course
Supports customisable policies that enable fine-tuning of data requirements based on course and age
Collect crucial health information, data consents, emergency contacts and more
Enables hand-off from customers to parents/carers to ensure that only the right people see the data
Swiftlier provides progress reporting at scale with each teacher updating their progress reports via the instructor portal and approval workflows via the Swiftlier HQ
Supports customisable report fields and questions
Minimises repetition of common data entry
Supports PDF exports and is available in the customer portal
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