Businesses who rate highly for customer service are more profitable per employee and have an increased average customer value.†
Swiftlier's Tickets, Helpdesk, easy Bulk Messaging and Customer Portals provide staff and customers with the tools and choice needed for super-effective service - helping businesses reach new standards of speed and efficiency.
† The Institute of Customer Service, July 2025: https://www.instituteofcustomerservice.com/research-insight/ukcsi/
Spreadsheets, emails, post-it notes and phone calls can only get you so far. To grow, you'll need to be more organised- it's key to ensuring swift resolution of customer queries, to providing management visibility, and to maintaining a reputation for customer care.
With Swiftlier, each customer service request becomes a ticket - a single place to look for all correspondence and internal notes regarding a customer's request. Tickets can be created manually, or automatically through email forwarding or direct SMS. Staff can set reminders, tag each other for awareness, and assign tickets to other users who are best placed to resolve each customer's query.
The power of a leading support ticketing system, within your core platform, and without the hefty price tag of other solutions.
Swiftlier's Helpdesk is designed from the ground up to help you and your staff resolve customer requests quicker. A Helpdesk that's actually helpful - imagine that!
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Knowledge is power! Swiftlier knows your customer - and will provide their order history, recent sales enquiries and other unresolved tickets at a glance alongside any customer service ticket. A crystal-clear picture of important context for your team, all in one system.
Priceless management visibility. In just a few clicks, managers can see how many customer service requests have been received, how many are still outstanding, and how long it's taking to resolve queries. No more waiting hours, days or weeks for a report!
Delegate effectively with Inboxes. Different team members handling customer service for different services? No problem. Helpdesk organises individual tickets into Inboxes, allowing staff to focus on the things that matter to them.
Tools that match your processes. Ticket waiting for the customer's response? Use the snooze button. Request not actually solved? Re-open the ticket. Customer service request actually a sales lead? Send to the Pipeline. Swiftlier is built by educators, and it shows!
Through your very own secure, branded Customer Portal, your customers can perform common tasks that are absorbing your team's valuable time - from anywhere and at any time.
Self-onboarding. Responsible adults can complete mandatory onboarding for children, including medical and allergy alerts, through the Portal - say goodbye to importing or re-typing key data
Customisable FAQs. Provide booked customers with answers to commonly-asked questions, reducing the volume of contact requests your team must deal with.
Check dates, times and teachers. No need to call in to check when and where classes take place - it's all in the Portal!
Download reports, invoices and receipts. Easy access to academic and financial documents, downloadable as PDFs. No emails to customer service required = quicker and more convenient for everyone!
With our combined 50 years of experience working with busy education businesses, we understand how often things need to change at short notice.
Different teacher for a session? Session rescheduled or cancelled this week? Different location for a course? Sometimes it feels the only constant is change!
Whatever form change takes, being able to communicate it to customers swiftly is incredibly important for customer satisfaction.
With Swiftlier, emails and SMS messages can be sent in minutes (separately) to affected attendees with just a few clicks - no more copying and pasting email addresses into a BCC message or costly phone calls. Save time, reduce risk and maintain professionalism with Swiftlier's advanced communication features.
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